How can we help?
We're a small team based in Chennai, and we're here to help you get set up and answer any questions. Choose the fastest way to reach us below.
WhatsApp Support
Fastest response. Chat with our team directly. Perfect for quick questions or urgent issues.
Chat on WhatsApp →Email Support
For detailed questions, account issues, or anything that requires screenshots or documentation.
support@doctle.inPhone Support
Prefer to talk? Call us during business hours (Mon–Sat, 9 AM – 6 PM IST).
+91 82200 27855Average Response Time: WhatsApp — 2 hours · Email — 24 hours · Phone — Immediate (business hours)
We'd love to hear from you
For general inquiries, feature requests, or detailed questions — fill out the form and we'll respond within 24 hours.
Most common questions answered instantly
Getting Started
New to Doctle? Learn how to set up your clinic profile, generate your first token, and print your QR code in under 10 minutes.
Read Setup Guide →Pricing & Billing
Questions about early bird pricing, payment methods, refunds, or upgrading your plan? Find all billing info here.
View Pricing →Technical Support
Token system not working? QR code not scanning? WhatsApp notifications not sending? Get technical help fast.
Get Tech Support →Feature Requests
Have an idea for a feature? Want to suggest an improvement? We're actively building based on user feedback.
Submit Idea →Can't find your answer?
Contact us using any method above.
Sign up via WhatsApp or our website, provide your clinic details, and you'll get instant access to your dashboard. Generate your QR code, print it, paste it at your reception desk — and you're live. Total time: 10 minutes.
No. Patients scan your QR code or visit your Doctle link and book directly from their mobile browser. Everything works on any phone without downloads.
You only need a smartphone to initially set up your profile. After that, your reception staff can manage everything from their phone or computer. We'll help you set up — just contact us on WhatsApp.
Yes. You can cancel anytime and your access continues until the end of your billing period. No cancellation fees. If you cancel within 30 days of first subscribing, you get a full refund.
Yes. All data is encrypted in transit and at rest. We don't store medical records — only appointment booking data (names, phone numbers, token times).
We accept UPI payments via PhonePe. No credit cards or bank transfers needed — just simple UPI payment from your phone.
Each clinic location needs a separate subscription. If you run 3 locations, you'll need 3 accounts. Contact us for multi-location discounts.
We offer a 30-day money-back guarantee instead. Try Doctle for a full month, and if it's not working for your clinic, we'll refund you completely. No questions asked.